Shipping policy

SHIPPING COST

Shipping is free on every order, worldwide. There is no minimum order value.

PROCESSING TIME

Orders are prepared and dispatched as soon as payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

DELIVERY TIME

Estimated delivery is 10 to 20 business days from the date of your order, covering both preparation and transit, and varying by destination country. Delivery times are estimates provided by the carrier and are not guaranteed, particularly during peak seasons such as Black Friday and the December holidays.

TRACKING

Every order ships with tracking included. As soon as your parcel leaves our warehouse you will receive a shipping confirmation by email containing your tracking number and a link to follow the delivery. If you cannot find that email, check your spam or promotions folder.

It can take a short while after dispatch before the first scan appears with the carrier.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are set by local authorities and are the responsibility of the customer. We have no control over them and cannot predict their amount.

WRONG OR INCOMPLETE ADDRESS

Please check your shipping address carefully at checkout. We cannot be held responsible for parcels delivered to an address entered incorrectly. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange a re-shipment.

LOST OR DELAYED PARCELS

If your tracking has not updated for an extended period, contact us with your order number and we will open an investigation with the carrier on your behalf.

CONTACT

Questions about an order in transit? Reach us through our contact page.